International Journal of Quality & Reliability Management · 1997 · 68 citations · 11 references
ManagementOperations ManagementQuality ManagementQuality ImprovementQuality PlanningTotal Quality ManagementQuality Management SystemsQuality StrategyComparative Data AnalysisManufacturingService Quality Management
The study compares attitudes toward and use of quality management practices in Australia’s manufacturing and service industries, examines factors influencing implementation, and proposes explanations and future research. The authors surveyed both sectors, detailing questions and responses, and identified statistically significant differences in QMP usage between manufacturing and service industries. Manufacturing firms employ quality management practices more frequently than service firms.
Presents a comparative analysis of the attitudes to and the use of quality management practices (QMP) in Australia’s manufacturing and service industries. Outlines the survey methodologies, lists questions asked and summarizes responses to them. Identifies and comments on statistically significant differences in the use of quality management practices between the two sectors. Discusses the attitudes towards the use of and factors which encourage or discourage the implementation of QM practices in Australia’s manufacturing and service industries. Finds that the manufacturing sector uses quality management practices more than the service sector. Attempts to explain these differences and suggests further research.
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