Key determinants of sustainable smartcard payment

Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology

Fred D. Davis · MIS Quarterly · 1989 · 64.5K citations

Computing, Information Systems, Information Technology +15

User Acceptance of Computer Technology: A Comparison of Two Theoretical Models

Fred D. Davis, Richard P. Bagozzi, Paul R. Warshaw · Management Science · 1989 · 25.4K citations

Computing, Information Systems, Information Technology +11

SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml · Zenodo (CERN European Organization for Nuclear Research) · 1988 · 21.2K citations · Full text

Business, Marketing, Marketing Management +12

E-S-QUAL

A. Parasuraman, Valarie A. Zeithaml, Arvind Malhotra · Journal of Service Research · 2004 · 3.8K citations

Business, Information Systems, Management Information Systems +15

Assessing IT Usage: The Role of Prior Experience

Shirley Taylor, Peter Todd · MIS Quarterly · 1995 · 2.9K citations

Management, Information Systems, Information Technology +10