Concepedia

Modeling the customer in electronic commerce

Martin G. Helander, Halimahtun M. Khalid

Applied Ergonomics · 2000 · 128 citations · 22 references

Concepts

BusinessInformation SystemsMarketingConsumer BehaviorCustomer Relationship ManagementE-commerce SystemsBusiness-to-consumer E-commerceCustomer Experience ManagementCustomer LoyaltyCustomer SatisfactionE-commerce Business ModelsE-commerce MarketingChurn Prediction In E-commerceCustomer Data ModelingElectronic Commerce Operations

References

22

Prospect Theory: An Analysis of Decision under Risk

Daniel Kahneman, Amos Tversky · Econometrica · 1979 · 47K citations

Business, Decision Sciences, Insurance +17

Flow: the psychology of optimal experience

Choice Reviews Online · 1990 · 12.7K citations

Social Sciences, Psychology, Social Psychology +5

Toward a Theory of Situation Awareness in Dynamic Systems

Mica R. Endsley · Human Factors The Journal of the Human Factors and Ergonomics Society · 1995 · 8.4K citations

Social Sciences, Systems Engineering, Automation +16

Consumer Decision Making in Online Shopping Environments: The Effects of Interactive Decision Aids

Gerald Häubl, Valerie Trifts · Marketing Science · 2000 · 1.7K citations

Business, Decision Sciences, Marketing +17

Consumer Reactions to Electronic Shopping on the World Wide Web

Sirrka L. Jarvenpaa, Peter Todd · International Journal of Electronic Commerce · 1996 · 1.6K citations

Business, Information Systems, Marketing +17