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Situational crisis communication and interactivity: Usage and effectiveness of Facebook for crisis management by Fortune 500 companies

Social MediaInterpersonal CommunicationOrganizational CommunicationSituational Crisis CommunicationSocial ComputingCrisis CommunicationManagementArtsCommunication StrategyConversation AnalysisFortune 500CommunicationPublic Relation StrategyCrisis ManagementEmergency CommunicationComputer-mediated CommunicationSocial Web