Performance Measurement and Metrics · 2000 · 21 citations · 4 references
BusinessInformation SystemsPerformance ManagementPerformance AssessmentPerformance MeasurementPerformance EvaluationPerformance IndicatorsPerformance MeasuresPerformance MetricsInformation ServicesPerformance Measurement Systems
This paper has been updated from the article that appeared in the ‘Proceedings of the 2nd Northumbria International Conference on Performance Measurement in Libraries and Information Services 1997’. It questions whether current UK systems of performance measurement and associated data collection activities are appropriate and suggests some hypotheses from which an improved framework might be developed.
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