Concepedia
International Journal of Production Economics · 2012 · 374 citations · 43 references
Customer SatisfactionSupplier RelationshipInterpretive Structural ModelingManagementBusinessReverse LogisticsLogisticsLogistics ServiceSupply Chain ManagementLogistics ModelStrategic ManagementMarketingSupply Management
43
Characteristics of partnership success: Partnership attributes, communication behavior, and conflict resolution techniques
Jakki J. Mohr, Robert E. Spekman · Strategic Management Journal · 1994 · 3.4K citations
Negotiation, Communication, Business Partnership +19
Performance measures and metrics in a supply chain environment
A. Gunasekaran, Chaitali Patel · International Journal of Operations & Production Management · 2001 · 2K citations
Supply Chain Performance, Supply Chain Environment, Management +6
The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services
Moon-Koo Kim, Myeong-Cheol Park, Dong-Heon Jeong · Telecommunications Policy · 2004 · 961 citations
Customer Satisfaction, Mobile Marketing, Service Quality +7
AN EXAMINATION OF REVERSE LOGISTICS PRACTICES
Dale S. Rogers, Ronald S. Tibben‐Lembke · Journal of Business Logistics · 2001 · 935 citations
Reverse Supply Chain, Supply Chain Issues, Transport Logistic +11
Analysis of interactions among the barriers of reverse logistics
V. Ravi, Ravi Shankar · Technological Forecasting and Social Change · 2004 · 889 citations
Transport Logistic, Management, Business +6