Information & Management · 2004 · 273 citations · 22 references
BusinessMarketingRetail ManagementE-commerce RetailingRetail MarketingRetail StrategyCustomer LoyaltyCustomer SatisfactionDimensionality AssessmentRetail Consumer BehaviorRetail Customer ExperienceService QualityHierarchyRetail Environment DesignRetail HierarchyRetail Service QualityWebsite Quality Assessment
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