Customer knowledge discovery from online reviews

Latent dirichlet allocation

David M. Blei, Andrew Y. Ng, Michael I. Jordan · Journal of Machine Learning Research · 2003 · 27K citations

Computing, Computer Science, Computational Linguistics +6

Content Analysis: An Introduction to its Methodology.

Mack Shelley, Klaus Krippendorff · Journal of the American Statistical Association · 1984 · 24.6K citations

Education, Computer Science, Statistics +1

Conditional Random Fields: Probabilistic Models for Segmenting and Labeling Sequence Data

John Lafferty, Andrew McCallum, Fernando C. N. Pereira · Scholarly Commons (University of Pennsylvania) · 2001 · 13K citations · Full text

Computing, Computer Science, Computational Linguistics +12

A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

Richard L. Oliver · Journal of Marketing Research · 1980 · 9.9K citations

Business, Marketing, Social Psychology +15

Mining and summarizing customer reviews

Minqing Hu, Bing Liu · 2004 · 7.7K citations

Computing, Computer Science, Marketing +17