Service Industries Journal · 2002 · 11 citations · 0 references
BusinessInsuranceOrganizational BehaviorCollective BargainingNegotiationReinsuranceReinsurance OperationsRelationship DissolutionBusiness-to-business ModelBusiness-to-business RelationshipsProcess Model EvaluationReinsurance ResolutionReinsurer RelationsReinsurer Relationship
The article reports empirical research into the cut-off processes in reinsurance. The framework is based on Mittilä's [2000] Relation Trine Model. In this model evaluation together with bargaining and negotiation play a central role. The empirical part consists of two cases. Special emphasis is given to collective bargaining processes in the dissolution of relationships. The results of the analyses suggest that the model, originally created for analysing industrial business-to-business relationships with elements of both services and goods, is also applicable to the service sector