The Impact of Feedback on Goal Setting and Task Performance

Abstract

This research project was undertaken in response to Kluger and DeNisi’s (1996 ) call for more primary studies to investigate specific propositions of the feedback intervention theory (FIT). To study the assumptions of FIT on the level of task-motivation processes, we analyzed the impact of combined positive and negative feedback. Participants (N = 413) performed a series of tasks in which they were to indicate the number of athletes appearing in short video sequences of different sports. After each task performance the participants received manipulated feedback and were to choose between predetermined options (e.g., raise the level of difficulty, maintain the level of difficulty). We found that the participants most frequently raised the difficulty level after receiving positive feedback and maintained the level after receiving negative feedback. There were no significant differences in the performance of participants who raised and those who maintained the difficulty level after receiving positive or negative feedback. However, the performance of participants who raised the difficulty level after receiving positive feedback increased more than that of those who maintained the difficulty level after receiving negative feedback. In addition, we observed an increase in participants’ avoidance behavior in response to repeated negative feedback. The results partially confirmed the assumptions of the FIT.