Concepedia
Immunological Reviews · 2002 · 23 citations · 3 references
Customer ExperienceCustomer SatisfactionCounselingFamily MedicineService QualityManagementCounselor EducationProfessional CounselingEducationCommunity College PlanningCustomer Satisfaction TheoryMarketingCounseling Services
3
Satisfaction: a behavioral perspective on the consumer
Choice Reviews Online · 2010 · 6.1K citations
Customer Satisfaction, Satisfaction Part 2, Behavioral Sciences +13
Performance-only measurement of service quality: a replication and extension
Michael K. Brady, J. Joseph Cronin, Richard R. Brand · Journal of Business Research · 2002 · 921 citations
Customer Satisfaction, Service Quality, Service Research +4
Defining the Client in the Public Sector: A Social‐Exchange Perspective
John Alford · Public Administration Review · 2002 · 372 citations
Organizations, Public Relations, Public-private Partnership +22