CLOK (University of Central Lancashire) · 2013 · 23 citations · 0 references
Social SciencesConflict StudiesOrganizational BehaviorConflict AnalysisConflict ResolutionMediationConflict ManagementConflict Resolution In GroupsMediator RolesWorkplace Conflict ResolutionWorkplace MediationLabor-management MediationManagement MediationManager-employee MediationMediation Process EvaluationOrganizational Conflict ResolutionQualitative Interviewing
This paper reports on a qualitative study of the perceptions and experiences of participants in workplace mediation. In total, 25 individuals, from a variety of occupations and organisations, were interviewed by researchers. The project sought to: explore the trajectory of individual disputes and assess participants’ views of the effectiveness of mediation provision and sustainability of outcomes. Furthermore, the research attempted to examine the broader impact of participation in mediation on the approach of individuals and organisations to the management of conflict.