Learner Expectations and Experiences: An Examination of Student Views of Support in Online Learning.

Abstract

This report provides an outline and discussion of the support needs and services required for students to achieve successful outcomes while studying online. The findings of the report are based on a literature review, surveys and follow-up interviews with students studying online and with teachers/co-ordinators delivering online. The focus of the surveys and interviews is on students' expectations of the services either currently provided or required to be provided to ensure their success.