City College Norwich

The use of data envelopment analysis to monitor hotel productivity

Barry Howcroft, Leigh Drake · Progress in Tourism and Hospitality Research · 1997 · 163 citations

Total Quality Management, Business Intelligence, Hospitality Revenue Management +19

The use of data envelopment analysis to monitor hotel productivity

Nick Johns, Barry Howcroft, Leigh Drake · Progress in Tourism and Hospitality Research · 1997 · 158 citations

Total Quality Management, Business Intelligence, Hospitality Revenue Management +19

Customer expectations versus perceptions of service performance in the foodservice industry

Nick Johns, Antony Howard · International Journal of Service Industry Management · 1998 · 153 citations

Customer Satisfaction, Consumer Research, Foodservice System +21

Use of Service Quality Gap Theory to Differentiate between Foodservice Outlets

Nick Johns, Phil Tyas · Service Industries Journal · 1996 · 108 citations

Customer Satisfaction, Consumer Research, Hospitality +16

The avian W chromosome is a refugium for endogenous retroviruses with likely effects on female-biased mutational load and genetic incompatibilities

Valentina Peona, Octavio M. Palacios‐Gimenez, Julie Blommaert et al. · Philosophical Transactions of the Royal Society B Biological Sciences · 2021 · 86 citations · Full text