Concepedia

Phil Tyas

PT

3

Publications

188

Citations

3

H-Index

1996

Active since

Affiliations

City College Norwich(Current)

Phil Tyas is an author at City College Norwich specializing in business, customer satisfaction, and marketing.

Top concepts

Publications per year

1996–1997

3

Publications

3

Use of Service Quality Gap Theory to Differentiate between Foodservice Outlets

Nick Johns, Phil Tyas · Service Industries Journal · 1996 · 108 citations

, , +16

Investigation of the perceived components of the meal experience, using perceptual gap methodology

Nick Johns, Phil Tyas, Tony Ingold et al. · Progress in Tourism and Hospitality Research · 1996 · 46 citations

, , +20

Customer Perceptions of Service Operations: Gestalt, Incident or Mythology?

Nick Johns, Phil Tyas · Service Industries Journal · 1997 · 34 citations

, , +12

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