Statistics
Publications
144
Citations
1.4K
Authors
13
Location
São Paulo, Brazil
144
Bruce Cooil, Timothy L. Keiningham, Lerzan Aksoy et al. · Journal of Marketing · 2007 · 270 citations
Customer Satisfaction, Relationship Marketing, Service Quality +10
Understanding the full cost of cyber security breaches
Steven Furnell, Harry Heyburn, Andrew Whitehead et al. · Computer Fraud & Security · 2020 · 43 citations
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