Concepedia

Text Analytics For Feedback

Text Analytics for Feedback is a computational method that systematically extracts, interprets, and structures meaningful patterns from unstructured customer feedback text to support decision-making in Customer Feedback Management.

32

Publications

1.6K

Citations

114

Authors

48

Institutions

Publications per year

2017–2026

18

Parents

Publications

32

Sentence-Based Text Analysis for Customer Reviews

Joachim Büschken, Greg M. Allenby · Marketing Science · 2016 · 357 citations

, , +13

Analyzing Customer Experience Feedback Using Text Mining

Francisco Villarroel Ordenes, Babis Theodoulidis, Jamie Burton et al. · Journal of Service Research · 2014 · 185 citations · Full text

, , +17

Deriving marketing intelligence from online discussion

Natalie Glance, Matthew Hurst, Kamal Nigam et al. · 2005 · 171 citations

, , +17

Lexicon-Based Sentiment Analysis of Teachers’ Evaluation

Quratulain Rajput, Sajjad Haider, Sayeed Ghani · Applied Computational Intelligence and Soft Computing · 2016 · 104 citations · Full text

, , +17

Text analytics approach to extract course improvement suggestions from students’ feedback

Swapna Gottipati, Venky Shankararaman, Jeff Rongsheng Lin · Research and Practice in Technology Enhanced Learning · 2018 · 72 citations · Full text

, , +11

1–5 of 32

Authors

114

  1. VS
    Venky Shankararaman

    Singapore Management University, Singapore

    2 publications · 101 citations

    2

    h-index

  2. MB
    Mohammed Bahja

    University of Birmingham, United Kingdom

    2 publications · 73 citations

    2

    h-index

  3. SG
    Swapna Gottipati

    Singapore Management University, Singapore

    2 publications · 101 citations

    2

    h-index

  4. SB
    Scott Bucking

    Carleton University, Canada

    1 publications · 16 citations

    1

    h-index

  5. MZ
    Mohamed Zaki

    University of Cambridge, United Kingdom

    1 publications · 185 citations

    1

    h-index

1–5 of 114

Institutions

48

  1. Singapore Management University

    Singapore, Singapore

    3 h-index

    10 publications

    371 citations

  2. Montclair State University

    Montclair, United States

    1 h-index

    1 publications

    46 citations

  3. Catholic University of Eichstätt-Ingolstadt

    Eichstätt, Germany

    1 h-index

    1 publications

    357 citations

  4. Maastricht School of Management

    Maastricht, The Netherlands

    1 h-index

    1 publications

    185 citations

  5. Reykjavík University

    Reykjavik, Iceland

    1 h-index

    1 publications

    32 citations

  6. Dublin City University

    Dublin, Ireland

    1 h-index

    3 publications

    33 citations

  7. Shanghai Jiao Tong University

    Shanghai, China

    1 h-index

    6 publications

    84 citations

  8. King Saud University

    Riyadh, Saudi Arabia

    1 h-index

    4 publications

    88 citations

1–8 of 48

Venues

  1. Research and Practice in Technology Enhanced Learning

    RPTEL · 1 publications · 72 citations

    1

    h-index

  2. Marketing Science

    1 publications · 357 citations

    1

    h-index

  3. Journal of Health Organization and Management

    1 publications · 27 citations

    1

    h-index

  4. Communications of the ACM

    1 publications · 48 citations

    1

    h-index

  5. Public Administration

    1 publications · 46 citations

    1

    h-index

1–5