Concepedia

Shared Services Centers

Shared Services Centers is a centralized organizational unit that standardizes, integrates, and delivers recurring business functions—such as finance, human resources, and information technology—across multiple divisions or subsidiaries within a multinational corporation to achieve operational efficiency, cost reduction, and service quality improvement through economies of scale and specialization.

47

Publications

2.1K

Citations

69

Authors

46

Institutions

Publications per year

2017–2026

12

Variants

Shared Service CenterShared Services Center

Parents

Publications

47

Motives for establishing shared service centers in public administrations

Marijn Janssen, Anton Joha · International Journal of Information Management · 2006 · 274 citations

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Robotic Automation Process - The next major revolution in terms of back office operations improvement

Sorin Anagnoste · Proceedings of the ... International Conference on Business Excellence · 2017 · 144 citations · Full text

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Modeling an HR shared services center: Experience of an MNC in the United Kingdom

Fang Lee Cooke · Human Resource Management · 2006 · 127 citations

, , +12

The unbundling of corporate functions: the evolution of shared services and outsourcing in human resource management

Howard Gospel, Mari Sako · Industrial and Corporate Change · 2010 · 121 citations

, , +14

Characteristics of shared service centers

Veit Schulz, Walter Brenner · Transforming Government People Process and Policy · 2010 · 97 citations

, , +10

1–5 of 47

Authors

69

  1. MJ
    Marijn Janssen

    Delft University of Technology, Netherlands

    9 publications · 534 citations

    9

    h-index

  2. AJ
    Anton Joha

    Delft University of Technology, Netherlands

    5 publications · 440 citations

    5

    h-index

  3. VS
    Veit Schulz

    University of St.Gallen, Switzerland

    2 publications · 134 citations

    2

    h-index

  4. AK
    Andreas Krause

    Immanuel Krankenhaus, Germany

    2 publications · 92 citations

    2

    h-index

  5. MS
    Mari Sako

    University of Oxford, United Kingdom

    2 publications · 142 citations

    2

    h-index

1–5 of 69

Institutions

46

  1. Delft University of Technology

    Delft, The Netherlands

    10 h-index

    13 publications

    927 citations

  2. University of Oxford

    Oxford, United Kingdom

    3 h-index

    4 publications

    276 citations

  3. University of St.Gallen

    Saint Gallen, Switzerland

    2 h-index

    6 publications

    342 citations

  4. The University of Sydney

    Sydney, Australia

    2 h-index

    2 publications

    43 citations

  5. ESCP Business School

    Berlin, Germany

    2 h-index

    4 publications

    94 citations

  6. King's College London

    London, United Kingdom

    2 h-index

    2 publications

    142 citations

  7. University of Manchester

    Manchester, United Kingdom

    2 h-index

    2 publications

    202 citations

  8. De Montfort University

    Leicester, United Kingdom

    1 h-index

    1 publications

    42 citations

1–8 of 46

Venues

  1. 4

    h-index

  2. Journal of General Management

    JGM · 2 publications · 83 citations

    2

    h-index

  3. Controlling

    2 publications · 38 citations

    2

    h-index

  4. Journal of the Association for Information Systems

    JAIS · 3 publications · 55 citations

    2

    h-index

  5. Journal of Business Research

    JBR · 2 publications · 80 citations

    2

    h-index

1–5