Concepedia

Shared Service Centers

Shared Service Centers is a centralized organizational unit within financial service operations that standardizes and delivers specialized support functions across multiple business units, distinguished by its focus on operational efficiency, cost reduction, and service quality through economies of scale and process specialization.

61

Publications

2.5K

Citations

105

Authors

72

Institutions

Publications per year

2017–2026

22

Parents

Publications

61

Motives for establishing shared service centers in public administrations

Marijn Janssen, Anton Joha · International Journal of Information Management · 2006 · 274 citations

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Robotic Automation Process - The next major revolution in terms of back office operations improvement

Sorin Anagnoste · Proceedings of the ... International Conference on Business Excellence · 2017 · 144 citations · Full text

, , +16

Modeling an HR shared services center: Experience of an MNC in the United Kingdom

Fang Lee Cooke · Human Resource Management · 2006 · 127 citations

, , +12

Challenges common service centers (CSCs) face in delivering e-government services in rural India

Sujeet Kumar Sharma, Bhimaraya Metri, Yogesh K. Dwivedi et al. · Government Information Quarterly · 2021 · 99 citations · Full text

, , +14

Characteristics of shared service centers

Veit Schulz, Walter Brenner · Transforming Government People Process and Policy · 2010 · 97 citations

, , +10

1–5 of 61

Authors

105

  1. MJ
    Marijn Janssen

    Delft University of Technology, Netherlands

    9 publications · 534 citations

    9

    h-index

  2. AJ
    Anton Joha

    Delft University of Technology, Netherlands

    5 publications · 440 citations

    5

    h-index

  3. JS
    J. Strikwerda

    University of Amsterdam, Netherlands

    3 publications · 90 citations

    3

    h-index

  4. PR
    Philipp Richter

    ESCP Business School, Germany

    2 publications · 47 citations

    2

    h-index

  5. BN
    Björn Niehaves

    University of Siegen, Germany

    2 publications · 92 citations

    2

    h-index

1–5 of 105

Institutions

72

  1. Delft University of Technology

    Delft, The Netherlands

    10 h-index

    13 publications

    927 citations

  2. University of Amsterdam

    Amsterdam, The Netherlands

    4 h-index

    6 publications

    229 citations

  3. ESCP Business School

    Berlin, Germany

    2 h-index

    4 publications

    94 citations

  4. Baden-Wuerttemberg Cooperative State University

    Stuttgart, Germany

    2 h-index

    2 publications

    59 citations

  5. Amsterdam University College

    Amsterdam, Netherlands

    2 h-index

    2 publications

    77 citations

  6. The University of Sydney

    Sydney, Australia

    2 h-index

    2 publications

    43 citations

  7. University of Twente

    Enschede, The Netherlands

    2 h-index

    4 publications

    160 citations

  8. University of Turku

    Turku, Finland

    2 h-index

    2 publications

    54 citations

1–8 of 72

Venues

  1. 4

    h-index

  2. Procedia Computer Science

    2 publications · 47 citations

    2

    h-index

  3. California Management Review

    CMR · 2 publications · 87 citations

    2

    h-index

  4. Controlling

    2 publications · 38 citations

    2

    h-index

  5. Journal of Business Research

    JBR · 2 publications · 80 citations

    2

    h-index

1–5