Concepedia

Service Variability Analysis

Service Variability Analysis is a methodological framework within service blueprinting that identifies, measures, and evaluates variations in service delivery processes to enhance operational consistency and customer experience quality.

36

Publications

1.5K

Citations

94

Authors

61

Institutions

Publications per year

2017–2026

3

Parents

Publications

36

Breaking the trade-off between efficiency and service.

Frances X. Frei · PubMed · 2006 · 229 citations

, , +10

The Effect of Service Experiences over Time on a Supplier’s Retention of Business Customers

Ruth N. Bolton, Katherine N. Lemon, Matthew D. Bramlett · Management Science · 2006 · 159 citations

, , +17

Dynamic adaptation of service compositions with variability models

Germán H. Alférez, Vicente Pelechano, Raúl Mazo et al. · Journal of Systems and Software · 2013 · 131 citations · Full text

, , +13

VxBPEL: Supporting variability for Web services in BPEL

Michiel Koning, Chang‐ai Sun, Marco Sinnema et al. · Information and Software Technology · 2008 · 112 citations · Full text

, , +9

Variability in quality attributes of service-based software systems: A systematic literature review

Sara Mahdavi-Hezavehi, Matthias Galster, Paris Avgeriou · Information and Software Technology · 2012 · 91 citations · Full text

, , +16

1–5 of 36

Authors

94

  1. SH
    Soo Ho Chang

    Soongsil University, South Korea

    5 publications · 162 citations

    5

    h-index

  2. SD
    Soo Dong Kim

    Soongsil University, South Korea

    4 publications · 146 citations

    4

    h-index

  3. PA
    Paris Avgeriou

    University of Groningen, Netherlands

    3 publications · 234 citations

    3

    h-index

  4. MG
    Matthias Galster

    University of Canterbury, New Zealand

    2 publications · 122 citations

    2

    h-index

  5. AG
    Anne Goodchild

    University of Washington, United States

    2 publications · 31 citations

    2

    h-index

1–5 of 94

Institutions

61

  1. Soongsil University

    Seoul, South Korea

    5 h-index

    10 publications

    334 citations

  2. University of Groningen

    Groningen, The Netherlands

    4 h-index

    10 publications

    861 citations

  3. University of Washington

    Seattle, United States

    2 h-index

    4 publications

    53 citations

  4. Boston College

    Boston, United States

    2 h-index

    2 publications

    177 citations

  5. Universidad Politécnica de Madrid

    Madrid, Spain

    1 h-index

    4 publications

    48 citations

  6. Systems, Applications & Products in Data Processing (United Kingdom)

    London, United Kingdom

    1 h-index

    1 publications

    12 citations

  7. Institut de Recherche en Informatique et Systèmes Aléatoires

    Rennes, France

    1 h-index

    5 publications

    85 citations

  8. Navy and Marine Corps Force Health Protection Command

    Portsmouth, United States

    1 h-index

    1 publications

    31 citations

1–8 of 61

Venues

  1. Information and Software Technology

    3 publications · 234 citations

    3

    h-index

  2. 1

    h-index

  3. 1

    h-index

  4. Western CEDAR (Western Washington University)

    Repository · 1 publications · 14 citations

    1

    h-index

  5. International Journal of Production Research

    1 publications · 48 citations

    1

    h-index

1–5