Service Quality Objectives is a quality management construct that specifies measurable and actionable targets aimed at ensuring that delivered services meet predefined standards of performance, reliability, availability, and customer satisfaction within a service-oriented system or organization.
73
Publications
3.3K
Citations
240
Authors
111
Institutions
Publications per year
2017–2026
20
Parents
Publications
73
Danny Weyns, Sam Malek, Jesper Andersson · ACM Transactions on Autonomous and Adaptive Systems · 2012 · 184 citations · Full text
The paradox of customer education
Simon J. Bell, Andreas B. Eisingerich · European Journal of Marketing · 2007 · 176 citations
Ensembles of Models for Automated Diagnosis of System Performance Problems
Shengwen Zhang, Ira L. Cohen, Moisés Goldszmidt et al. · 2005 · 146 citations
1–5 of 73
Authors
240
- SD
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- JA
2
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1–5 of 240
Institutions
111
TU Wien
Vienna, Austria
4 h-index
15 publications
435 citations
Linnaeus University
Vaxjo, Sweden
2 h-index
3 publications
453 citations
IBM Research - India
New Delhi, India
2 h-index
3 publications
43 citations
George Mason University
Fairfax, United States
2 h-index
2 publications
269 citations
The Ohio State University
Columbus, United States
2 h-index
7 publications
186 citations
IBM Research - Thomas J. Watson Research Center
Yorktown Heights, United States
2 h-index
9 publications
341 citations
Hewlett-Packard (United States)
Palo Alto, United States
2 h-index
8 publications
844 citations
University of Piraeus
Piraeus, Greece
2 h-index
7 publications
130 citations
1–8 of 111
Venues
- Applied Soft Computing
2 publications · 86 citations
2
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- Revista de Saúde Pública
RSP · 1 publications · 13 citations
1
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- Asia Pacific Journal of Marketing and Logistics
1 publications · 52 citations
1
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- Journal of Networks
JNW · 1 publications · 26 citations
1
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- IEEE Communications Magazine
1 publications · 40 citations
1
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1–5