Service Quality Benchmarking is a systematic evaluative framework within service quality assurance that establishes performance standards by quantitatively comparing service delivery processes and outcomes against best-in-class practices to identify gaps and drive continuous improvement.
79
Publications
3.6K
Citations
173
Authors
106
Institutions
Publications per year
2017–2026
7
Parents
Publications
79
1–5 of 79
Authors
173
- JM
4
h-index
- HM
4
h-index
- HM
4
h-index
- MZ
3
h-index
- RB
3
h-index
1–5 of 173
Institutions
106
Sejong University
Seoul, South Korea
3 h-index
5 publications
532 citations
Benchmark Research (United States)
San Francisco, United States
3 h-index
5 publications
115 citations
University of South Carolina
Columbia, United States
2 h-index
3 publications
90 citations
Seoul National University of Science and Technology
Seoul, South Korea
2 h-index
2 publications
114 citations
University of Leeds
Leeds, United Kingdom
2 h-index
2 publications
36 citations
Seoul National University
Seoul, South Korea
2 h-index
4 publications
59 citations
Auburn University
Auburn, United States
2 h-index
4 publications
382 citations
Education Trust
Washington D.C., United States
2 h-index
2 publications
46 citations
1–8 of 106
Venues
- Benchmarking An International Journal
9 publications · 517 citations
9
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- Journal of Services Marketing
5 publications · 297 citations
5
h-index
- Total Quality Management
5 publications · 158 citations
5
h-index
- Total Quality Management & Business Excellence
3 publications · 114 citations
3
h-index
- Counselling and Psychotherapy Research
3 publications · 59 citations
3
h-index
1–5