Concepedia
Statistics
Publications
11
Citations
740
H-Index
Active since
1996
Affiliations
Sejong University(Current)
Bowling Green State University
Yuhan University
University of Louisville
Kyung Hee University
Hyesung Min is an author at Sejong University specializing in marketing, business, and management.
Top concepts
BusinessMarketingManagementHospitality ManagementHospitality IndustryCustomer SatisfactionHospitality MarketingHospitalityService QualityHotel Industry
Publications per year
1996–2022
Dynamic benchmarking of hotel service quality
Hokey Min, Hyesung Min, Kyoo-Yup Chung · Journal of Services Marketing · 2002 · 150 citations
Total Quality Management, Customer Satisfaction, Service Benchmarks +17
Benchmarking the quality of hotel services: managerial perspectives
Hokey Min, Hyesung Min · International Journal of Quality & Reliability Management · 1997 · 115 citations
Service Excellence, Psm Performance, Hotel Services +18
A data envelopment analysis‐based balanced scorecard for measuring the comparative efficiency of Korean luxury hotels
Hokey Min, Hyesung Min, Seong Jong Joo · International Journal of Quality & Reliability Management · 2008 · 85 citations
Tourism Management, Hospitality Revenue Management, Hospitality +19
A data mining approach to developing the profiles of hotel customers
Hokey Min, Hyesung Min, Ahmed Emam · International Journal of Contemporary Hospitality Management · 2002 · 81 citations
Customer Satisfaction, Engineering, Business Intelligence +25
Competitive benchmarking of Korean luxury hotels using the analytic hierarchy process and competitive gap analysis
Hokey Min, Hyesung Min · Journal of Services Marketing · 1996 · 76 citations
Total Quality Management, Customer Satisfaction, Engineering +26
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