Service Process Change is a systematic alteration in the design, execution, or management of service delivery processes aimed at improving performance, quality, or efficiency within a service system.
118
Publications
6.2K
Citations
330
Authors
170
Institutions
Publications per year
2017–2026
29
Parents
Publications
118
Service Positioning through Structural Change
G. Lynn Shostack · Journal of Marketing · 1987 · 832 citations
Service Positioning through Structural Change
G. Lynn Shostack · Journal of Marketing · 1987 · 342 citations
1–5 of 118
Authors
330
- EF
6
h-index
- HL
4
h-index
- AP
3
h-index
- GYGenady Ya. Grabarnik
IBM Research - Thomas J. Watson Research Center, United States
2 publications · 35 citations
2
h-index
- KB
2
h-index
1–5 of 330
Institutions
170
University of Warwick
Coventry, United Kingdom
7 h-index
12 publications
873 citations
IBM Research - Thomas J. Watson Research Center
Yorktown Heights, United States
4 h-index
11 publications
177 citations
London School of Hygiene & Tropical Medicine
London, United Kingdom
4 h-index
4 publications
186 citations
Karlstad University
Karlstad, Sweden
4 h-index
6 publications
161 citations
Nuffield Trust
London, United Kingdom
3 h-index
4 publications
186 citations
University College London
London, United Kingdom
3 h-index
14 publications
574 citations
National University of Singapore
Singapore, Singapore
2 h-index
5 publications
264 citations
Southwest University
Chongqing, China
2 h-index
4 publications
85 citations
1–8 of 170
Venues
- Service Oriented Computing and Applications
4 publications · 131 citations
4
h-index
- Journal of Services Marketing
3 publications · 245 citations
3
h-index
- Public Administration
2 publications · 99 citations
2
h-index
- Health Services and Delivery Research
HS&DR · 2 publications · 48 citations
2
h-index
- Sustainability
2 publications · 104 citations
2
h-index
1–5