Service Operations Control is a managerial framework that systematically monitors, evaluates, and adjusts cross-border service delivery processes to ensure alignment with strategic objectives, regulatory requirements, and quality standards in international contexts.
68
Publications
4.2K
Citations
153
Authors
92
Institutions
Publications per year
2017–2026
13
Publications
68
Long Range Planning · 1992 · 491 citations
Management, Hospitality Management, Operations Management +14
The Management of Service Operations
Measuring Business Excellence · 2001 · 353 citations
Management of service operations
Peter M. Chisnall · Long Range Planning · 1979 · 237 citations
1–5 of 68
Authors
153
- LV
3
h-index
- LJ
3
h-index
- AV
3
h-index
- ES
2
h-index
- RW
2
h-index
1–5 of 153
Institutions
92
University of Victoria
Victoria, Canada
3 h-index
5 publications
330 citations
Western University
London, Canada
3 h-index
3 publications
161 citations
Tellabs (Canada)
Mississauga, Canada
2 h-index
2 publications
72 citations
Huntsman (United States)
The Woodlands, United States
2 h-index
2 publications
135 citations
Cornell University
Ithaca, United States
2 h-index
2 publications
87 citations
Indiana University Bloomington
Bloomington, United States
2 h-index
2 publications
112 citations
Boston College
Boston, United States
2 h-index
2 publications
135 citations
Clemson University
Clemson, United States
2 h-index
2 publications
135 citations
1–8 of 92
Venues
- Journal of Operations Management
4 publications · 184 citations
4
h-index
- Journal of service management
3 publications · 147 citations
3
h-index
- Production and Operations Management
POMS · 3 publications · 52 citations
3
h-index
- International Journal of Operations & Production Management
IJOPM · 3 publications · 309 citations
3
h-index
- Long Range Planning
2 publications · 728 citations
2
h-index
1–5