Service Benchmarking is a systematic evaluation method within service quality research that identifies, analyzes, and compares best practices and performance metrics across organizations or processes to establish standards for service excellence and drive continuous improvement.
89
Publications
4K
Citations
230
Authors
120
Institutions
Publications per year
2017–2026
10
Parents
Publications
89
1–5 of 89
Authors
230
- JM
4
h-index
- GM
3
h-index
- SS
3
h-index
- RB
3
h-index
- PT
3
h-index
1–5 of 230
Institutions
120
Sheffield Hallam University
Sheffield, United Kingdom
4 h-index
10 publications
674 citations
Benchmark Research (United States)
San Francisco, United States
3 h-index
5 publications
115 citations
University of Sheffield
Sheffield, United Kingdom
2 h-index
2 publications
64 citations
Sejong University
Seoul, South Korea
2 h-index
3 publications
380 citations
UNSW Sydney
Sydney, Australia
2 h-index
4 publications
80 citations
Glasgow Caledonian University
Glasgow, United Kingdom
2 h-index
2 publications
33 citations
Education Trust
Washington D.C., United States
2 h-index
2 publications
46 citations
University of South Carolina
Columbia, United States
2 h-index
3 publications
90 citations
1–8 of 120
Venues
- Benchmarking An International Journal
8 publications · 614 citations
8
h-index
- Journal of Services Marketing
3 publications · 211 citations
3
h-index
- Counselling and Psychotherapy Research
3 publications · 59 citations
3
h-index
- International Journal of Service Industry Management
2 publications · 144 citations
2
h-index
- International Journal of Health Care Quality Assurance
2 publications · 39 citations
2
h-index
1–5