Concepedia

Self-service Touchpoints

Self-Service Touchpoint is a customer interaction modality within touchpoint management that is distinguished by enabling customers to independently access services, retrieve information, or resolve issues without direct interpersonal engagement from service personnel.

2

Publications

88

Citations

5

Authors

0

Institutions

Publications per year

2017–2026

0

Variants

Self-service Touchpoint

Parents

Publications

2

1–2 of 2

Authors

5

  1. LM
    Lutz M. Kolbe

    University of Göttingen, Germany

    1 publications · 28 citations

    1

    h-index

  2. SA
    Salomann

    1 publications · 60 citations

    1

    h-index

  3. HS
    Harald Salomann

    University of St.Gallen, Switzerland

    1 publications · 28 citations

    1

    h-index

  4. WB
    Walter Brenner

    University of St.Gallen, Switzerland

    1 publications · 28 citations

    1

    h-index

  5. KO
    Kolbe

    1 publications · 60 citations

    1

    h-index

1–5 of 5

Venues

  1. e-Service Journal

    2 publications · 88 citations

    2

    h-index

1–1