Harald Salomann

Statistics

Publications

Citations

333

H-Index

Active since

2005

Affiliations

University of St.Gallen(Current)

Harald Salomann is an author at University of St.Gallen specializing in management, customer relationship management, and customer interaction management.

Publications per year

2005–2007

Publications

Rejuvenating Customer Management:

Harald Salomann, Malte Dous, Lutz M. Kolbe et al. · European Management Journal · 2005 · 162 citations

Knowledge Management Capabilities in CRM: Making Knowledge For, From, and About Customers Work

Malte Dous, Harald Salomann, Lutz M. Kolbe et al. · Alexandria (UniSG) (University of St.Gallen) · 2005 · 73 citations · Full text

Management, Knowledge Management, Management Information Systems +7

Advancing CRM Initiatives with:Knowledge Management

Harald Salomann, Malte Dous, Lutz M. Kolbe et al. · Alexandria (UniSG) (University of St.Gallen) · 2006 · 29 citations

Management, Change Management, Knowledge Management +10

Self-Services in Customer Relationships: Balancing High-Tech and High-Touch Today and Tomorrow

Harald Salomann, Lutz M. Kolbe, Walter Brenner · e-Service Journal · 2005 · 28 citations

Management, Marketing, Customer Relationship Management +13

Self-service Revisited:

Harald Salomann, Malte Dous, Lutz M. Kolbe et al. · European Management Journal · 2007 · 25 citations · Full text

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