Malte Dous

Rejuvenating Customer Management:

Harald Salomann, Malte Dous, Lutz M. Kolbe et al. · European Management Journal · 2005 · 162 citations

Five steps to creating a global knowledge-sharing system: Siemens' ShareNet

Sven C. Voelpel, Malte Dous, Thomas H. Davenport · Academy of Management Perspectives · 2005 · 138 citations

Management, Knowledge Management, Management Information Systems +15

Knowledge Management Capabilities in CRM: Making Knowledge For, From, and About Customers Work

Malte Dous, Harald Salomann, Lutz M. Kolbe et al. · Alexandria (UniSG) (University of St.Gallen) · 2005 · 73 citations · Full text

Management, Knowledge Management, Management Information Systems +7

Advancing CRM Initiatives with:Knowledge Management

Harald Salomann, Malte Dous, Lutz M. Kolbe et al. · Alexandria (UniSG) (University of St.Gallen) · 2006 · 29 citations

Management, Change Management, Knowledge Management +10

Self-service Revisited:

Harald Salomann, Malte Dous, Lutz M. Kolbe et al. · European Management Journal · 2007 · 25 citations · Full text