Concepedia

Self-service Standardization

Self-Service Standardization is a methodological framework within service standardization that enables users to independently access, configure, and utilize standardized service components through predefined, structured interfaces, thereby reducing dependency on centralized service providers.

3

Publications

218

Citations

9

Authors

4

Institutions

Publications per year

2017–2026

0

Parents

Publications

3

Modular design, application architecture, and usage of a self-service model for enterprise data delivery: The Duke Enterprise Data Unified Content Explorer (DEDUCE)

Monica M. Horvath, Shelley A. Rusincovitch, Stephanie Brinson et al. · Journal of Biomedical Informatics · 2014 · 89 citations · Full text

, , +15

A comparison of consumer views of traditional services and self‐service technologies

Lawrence F. Cunningham, Clifford E. Young, James H. Gerlach · Journal of Services Marketing · 2009 · 69 citations

, , +17

Consumer views of self-service technologies

Lawrence F. Cunningham, Clifford E. Young, James H. Gerlach · Service Industries Journal · 2008 · 60 citations

, , +13

1–3 of 3

Authors

9

  1. JH
    James H. Gerlach

    Queen's University, Canada

    2 publications · 129 citations

    2

    h-index

  2. LF
    Lawrence F. Cunningham

    University of Colorado Denver, United States

    2 publications · 129 citations

    2

    h-index

  3. CE
    Clifford E. Young

    University of Colorado Denver, United States

    2 publications · 129 citations

    2

    h-index

  4. SE
    Steve Evans

    Australian National University, Australia

    1 publications · 89 citations

    1

    h-index

  5. MM
    Monica M. Horvath

    Duke University, United States

    1 publications · 89 citations

    1

    h-index

1–5 of 9

Institutions

4

  1. University of Colorado Denver

    Denver, United States

    2 h-index

    6 publications

    387 citations

  2. Duke University

    Durham, United States

    1 h-index

    3 publications

    267 citations

  3. Clinical Research Institute

    Plymouth, United States

    1 h-index

    1 publications

    89 citations

  4. Duke University Health System

    Durham, United States

    1 h-index

    4 publications

    356 citations

1–4 of 4

Venues

  1. Journal of Biomedical Informatics

    1 publications · 89 citations

    1

    h-index

  2. Journal of Services Marketing

    1 publications · 69 citations

    1

    h-index

  3. Service Industries Journal

    1 publications · 60 citations

    1

    h-index

1–3