An Omnichannel Operating Model is a digital operating model that integrates multiple customer engagement channels into a unified, customer-centric system, enabling seamless interactions and consistent service delivery across physical, digital, and hybrid touchpoints.
5
Publications
291
Citations
13
Authors
7
Institutions
Publications per year
2017–2026
5
Parents
Publications
5
1–5 of 5
Authors
13
- SV
1
h-index
- HB
1
h-index
- LR
1
h-index
- CM
1
h-index
- MW
1
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1–5 of 13
Institutions
7
Vrije Universiteit Brussel
Brussels, Belgium
1 h-index
3 publications
501 citations
University of East Anglia
Norwich, United Kingdom
1 h-index
1 publications
53 citations
University of Science and Technology of China
Hefei, China
1 h-index
3 publications
87 citations
Cranfield University
Cranfield, United Kingdom
1 h-index
2 publications
106 citations
Universitatea Ioan Slavici
Timișoara, Romania
1 h-index
1 publications
28 citations
Universidad Rey Juan Carlos
Madrid, Spain
1 h-index
2 publications
28 citations
University of Kassel
Kassel, Germany
1 h-index
1 publications
28 citations
International Banking Institute
Saint Petersburg, Russia
1 publications
11 citations
1–8 of 7
Venues
- Frontiers in Psychology
1 publications · 14 citations
1
h-index
- Information
1 publications · 28 citations
1
h-index
- Sustainability
1 publications · 29 citations
1
h-index
- International Journal of Retail & Distribution Management
1 publications · 167 citations
1
h-index
- International Journal of Logistics Research and Applications
1 publications · 53 citations
1
h-index
1–5