Concepedia

Erlang C Model

The Erlang C Model is a queuing model in the M/M/c queue class that extends the Erlang B formulation by accounting for customer retries through an infinite waiting queue, thereby distinguishing itself by assuming blocked customers wait indefinitely for service rather than being lost.

53

Publications

2.2K

Citations

101

Authors

67

Institutions

Publications per year

2017–2026

6

Variants

Erlang C

Parents

Publications

53

Designing a Call Center with Impatient Customers

Ofer Garnett, Avishai Mandelbaum, Martin I. Reiman · Manufacturing & Service Operations Management · 2002 · 591 citations

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Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing

Avishai Mandelbaum · Manufacturing & Service Operations Management · 2014 · 161 citations

, , +16

Erlang capacity and uniform approximations for shared unbuffered resources

Debasis Mitra, John A. Morrison · IEEE/ACM Transactions on Networking · 1994 · 113 citations

, , +17

A note on the convexity of performance measures of <i>M/M/c</i> queueing systems

Hau Leung Lee, Morris A. Cohen · Journal of Applied Probability · 1983 · 89 citations

, , +16

Stein’s Method for Steady-state Diffusion Approximations: An Introduction through the Erlang-A and Erlang-C Models

Anton Braverman, J. G. Dai, Jiekun Feng · Stochastic Systems · 2016 · 74 citations · Full text

, , +16

1–5 of 53

Authors

101

  1. DJ
    D. J. Medeiros

    Pennsylvania State University, United States

    2 publications · 41 citations

    2

    h-index

  2. JG
    J. G. Dai

    Georgia Institute of Technology, United States

    2 publications · 85 citations

    2

    h-index

  3. AB
    Anton Braverman

    Cornell University, United States

    2 publications · 85 citations

    2

    h-index

  4. ML
    Martin Larose

    Département d'Informatique, France

    2 publications · 48 citations

    2

    h-index

  5. EC
    Erik Chromý

    Slovak University of Technology in Bratislava, Slovakia

    2 publications · 35 citations

    2

    h-index

1–5 of 101

Institutions

67

  1. Eindhoven University of Technology

    Eindhoven, The Netherlands

    2 h-index

    4 publications

    234 citations

  2. Stanford University

    Stanford, United States

    2 h-index

    2 publications

    105 citations

  3. Cornell University

    Ithaca, United States

    2 h-index

    5 publications

    248 citations

  4. Concordia University

    Montreal, Canada

    2 h-index

    2 publications

    78 citations

  5. Université de Montréal

    Montreal, Canada

    2 h-index

    4 publications

    96 citations

  6. Technion – Israel Institute of Technology

    Haifa, Israel

    2 h-index

    4 publications

    1.5K citations

  7. Pennsylvania State University

    State College, United States

    2 h-index

    4 publications

    82 citations

  8. Département d'Informatique

    Paris, France

    2 h-index

    4 publications

    96 citations

1–8 of 67

Venues

  1. Journal of Applied Probability

    JAP · 6 publications · 220 citations

    6

    h-index

  2. IRE Transactions on Communications Systems

    2 publications · 56 citations

    2

    h-index

  3. Advances in Applied Probability

    AAP · 2 publications · 63 citations

    2

    h-index

  4. Stochastic Systems

    2 publications · 85 citations

    2

    h-index

  5. Manufacturing & Service Operations Management

    2 publications · 752 citations

    2

    h-index

1–5