Concepedia

Customer Satisfaction Objectives

Customer Satisfaction Objectives is a quality objective that specifies measurable targets for achieving desired levels of customer satisfaction through product or service performance, distinguishing it from other quality objectives by its exclusive focus on customer perceptions and expectations.

36

Publications

1.9K

Citations

90

Authors

31

Institutions

Publications per year

2017–2026

5

Parents

Publications

36

Best practice for customer satisfaction in manufacturing firms

Long Range Planning · 1995 · 303 citations

, , +16

Measuring customer satisfaction in summer courses

Mercedes Marzo Navarro, Marta Pedraja Iglesias, Pilar Rivera Torres · Quality Assurance in Education · 2005 · 195 citations

, , +15

Development of a customer satisfaction evaluation model for construction project management

Jyh‐Bin Yang, Sheng-Chi Peng · Building and Environment · 2007 · 133 citations

, , +12

Product design resources optimization using a non-linear fuzzy quality function deployment model

Richard Y.K. Fung, Jiafu Tang, Yiliu Tu et al. · International Journal of Production Research · 2002 · 127 citations

, , +14

The role of customer satisfaction in achieving business excellence

Drago Dubrovski · Total Quality Management · 2001 · 121 citations

, , +14

1–5 of 36

Authors

90

  1. DD
    Drago Dubrovski

    University of Primorska, Slovenia

    2 publications · 151 citations

    2

    h-index

  2. MA
    Mohammadbagher Afshar-Bakeshloo

    University of Tehran, Iran

    1 publications · 30 citations

    1

    h-index

  3. LT
    Loon‐Ching Tang

    National University of Singapore, Singapore

    1 publications · 12 citations

    1

    h-index

  4. MJ
    Malene Josty

    University of Southern Denmark, Denmark

    1 publications · 11 citations

    1

    h-index

  5. WS
    William Smith

    Royal Adelaide Hospital, Australia

    1 publications · 13 citations

    1

    h-index

1–5 of 90

Institutions

31

  1. Seoul National University

    Seoul, South Korea

    2 h-index

    3 publications

    120 citations

  2. National University of Singapore

    Singapore, Singapore

    2 h-index

    5 publications

    102 citations

  3. Annamalai University

    Chidambaram, India

    1 h-index

    2 publications

    72 citations

  4. South China University of Technology

    Guangzhou, China

    1 h-index

    3 publications

    45 citations

  5. National Chin-Yi University of Technology

    Taichung, Taiwan

    1 h-index

    2 publications

    82 citations

  6. National Yang Ming Chiao Tung University

    Hsinchu, Taiwan

    1 h-index

    2 publications

    66 citations

  7. Ta Hwa University of Science and Technology

    Hsinchu, Taiwan

    1 h-index

    1 publications

    33 citations

  8. University of Guilan

    Rasht, Iran

    1 h-index

    2 publications

    26 citations

1–8 of 31

Venues

  1. Procedia CIRP

    2 publications · 39 citations

    2

    h-index

  2. Total Quality Management

    2 publications · 151 citations

    2

    h-index

  3. Long Range Planning

    2 publications · 324 citations

    2

    h-index

  4. Business Horizons

    2 publications · 83 citations

    2

    h-index

  5. 2

    h-index

1–5