Marta Pedraja Iglesias

A new management element for universities: satisfaction with the offered courses

Mercedes Marzo Navarro, Marta Pedraja Iglesias, Pilar Rivera Torres · International Journal of Educational Management · 2005 · 317 citations

Total Quality Management, Learning Management System, Management Education +12

Perceived quality and price: their impact on the satisfaction of restaurant customers

Marta Pedraja Iglesias, María Jesús Yagüe Guillén · International Journal of Contemporary Hospitality Management · 2004 · 226 citations

Total Quality Management, Customer Satisfaction, Customer Experience +14

Measuring customer satisfaction in summer courses

Mercedes Marzo Navarro, Marta Pedraja Iglesias, Pilar Rivera Torres · Quality Assurance in Education · 2005 · 195 citations

Customer Profitability, Customer Satisfaction, Student Motivation +13

Critical factors of wine tourism: incentives and barriers from the potential tourist's perspective

Mercedes Marzo Navarro, Marta Pedraja Iglesias · International Journal of Contemporary Hospitality Management · 2012 · 99 citations

Customer Satisfaction, Tourism Management, Tourism Performance +20

Sustainability indicators of rural tourism from the perspective of the residents

Mercedes Marzo Navarro, Marta Pedraja Iglesias, Lucía Vinzón · Tourism Geographies · 2015 · 96 citations

Tourism Management, Engineering, Sustainability Indicators +12