Concepedia

Customer Flow Management

Customer Flow Management is a methodological construct within dining room management that systematically regulates the movement and seating of patrons to optimize service efficiency and spatial utilization.

25

Publications

1.6K

Citations

67

Authors

42

Institutions

Publications per year

2017–2026

11

Parents

Publications

25

Enhancing the flow experience of consumers in China through interpersonal interaction in social commerce

Hefu Liu, Haili Chu, Qian Huang et al. · Computers in Human Behavior · 2016 · 326 citations

, , +16

Optimal Location of Discretionary Service Facilities

Oded Berman, Richard C. Larson, Nikoletta Fouska · Transportation Science · 1992 · 290 citations · Full text

, , +17

Enhancing the role of flow experience in social media usage and its impact on shopping

Hyowon Hyun, Toulany Thavisay, Suk Hyung Lee · Journal of Retailing and Consumer Services · 2021 · 158 citations

, , +14

Online Engagement Among Restaurant Customers: The Importance of Enhancing Flow for Social Media Users

Bomin Kim, Michelle Yoo, Wan Yang · Journal of Hospitality & Tourism Research · 2019 · 124 citations

, , +12

THE TWO WAYS IN WHICH RETAILERS CAN BE BRANDS

Gary Davies · International Journal of Retail & Distribution Management · 1992 · 109 citations

, , +12

1–5 of 25

Authors

67

  1. AJ
    Albert J. Menkveld

    Vrije Universiteit Amsterdam, Netherlands

    2 publications · 49 citations

    2

    h-index

  2. MV
    Michel van der Wel

    Erasmus University Rotterdam, Netherlands

    2 publications · 49 citations

    2

    h-index

  3. AS
    Asani Sarkar

    Federal Reserve Bank of New York, United States

    2 publications · 49 citations

    2

    h-index

  4. ST
    Soemon Takakuwa

    Nagoya University, Japan

    2 publications · 36 citations

    2

    h-index

  5. KM
    Kanna Miwa

    Nagoya University, Japan

    2 publications · 36 citations

    2

    h-index

1–5 of 67

Institutions

42

  1. Massachusetts Institute of Technology

    Cambridge, United States

    2 h-index

    2 publications

    300 citations

  2. Nagoya Gakuin University

    Nagoya, Japan

    2 h-index

    2 publications

    36 citations

  3. Nagoya University

    Nagoya, Japan

    2 h-index

    2 publications

    36 citations

  4. Erasmus University Rotterdam

    Rotterdam, The Netherlands

    2 h-index

    2 publications

    49 citations

  5. University of Pennsylvania

    Philadelphia, United States

    1 h-index

    4 publications

    48 citations

  6. University of Toronto

    Toronto, Canada

    1 h-index

    1 publications

    290 citations

  7. Center for Information Technology

    Bethesda, United States

    1 h-index

    1 publications

    10 citations

  8. Research Center for Information Technology Innovation, Academia Sinica

    Taipei, Taiwan

    1 h-index

    2 publications

    20 citations

1–8 of 42

Venues

  1. Journal of Retailing and Consumer Services

    2 publications · 241 citations

    2

    h-index

  2. Proceedings of the National Academy of Sciences

    PNAS · 1 publications · 24 citations

    1

    h-index

  3. SSRN Electronic Journal

    Repository · 1 publications · 17 citations

    1

    h-index

  4. Journal of Hospitality & Tourism Research

    JHTR · 1 publications · 124 citations

    1

    h-index

  5. 1

    h-index

1–5