Concepedia

Customer Abandonment

Customer Abandonment is a phenomenon in queueing theory where a customer exits the queue before receiving service due to impatience or unacceptably long waiting times.

112

Publications

7.3K

Citations

180

Authors

114

Institutions

Publications per year

2017–2026

26

Variants

Queue Abandonment

Parents

Publications

112

Designing a Call Center with Impatient Customers

Ofer Garnett, Avishai Mandelbaum, Martin I. Reiman · Manufacturing & Service Operations Management · 2002 · 591 citations

, , +16

Video Stream Quality Impacts Viewer Behavior: Inferring Causality Using Quasi-Experimental Designs

Srinivas Krishnan, Ramesh K. Sitaraman · IEEE/ACM Transactions on Networking · 2013 · 424 citations

, , +12

The determinants of consumers’ online shopping cart abandonment

Monika Kukar‐Kinney, Angeline G. Close · Journal of the Academy of Marketing Science · 2009 · 267 citations

, , +12

Queuing with Impatient Customers and Ordered Service

D. Y. Barrer · Operations Research · 1957 · 201 citations

, , +16

Staffing of Time-Varying Queues to Achieve Time-Stable Performance

Zohar Feldman, Avishai Mandelbaum, William A. Massey et al. · Management Science · 2008 · 199 citations

, , +17

1–5 of 112

Authors

180

  1. WW
    Ward Whitt

    AT&T (United States), United States

    17 publications · 1.3K citations

    15

    h-index

  2. YL
    Yunan Liu

    North Carolina State University, United States

    7 publications · 312 citations

    7

    h-index

  3. RK
    Rakesh Kumar

    Shri Mata Vaishno Devi University, India

    6 publications · 125 citations

    6

    h-index

  4. SK
    Sumeet K. Sharma

    Central Salt and Marine Chemicals Research Institute, India

    4 publications · 84 citations

    4

    h-index

  5. AM
    Avishai Mandelbaum

    Technion – Israel Institute of Technology, Israel

    4 publications · 980 citations

    4

    h-index

1–5 of 180

Institutions

114

  1. Columbia University

    New York, United States

    16 h-index

    27 publications

    2.2K citations

  2. Technion – Israel Institute of Technology

    Haifa, Israel

    10 h-index

    21 publications

    3.5K citations

  3. Georgia Institute of Technology

    Atlanta, United States

    6 h-index

    8 publications

    528 citations

  4. University of Chicago

    Chicago, United States

    6 h-index

    8 publications

    446 citations

  5. North Carolina State University

    Raleigh, United States

    6 h-index

    7 publications

    267 citations

  6. University of Toronto

    Toronto, Canada

    5 h-index

    9 publications

    348 citations

  7. University of Pennsylvania

    Philadelphia, United States

    4 h-index

    4 publications

    313 citations

  8. Decision Sciences (United States)

    Fort Walton Beach, United States

    4 h-index

    6 publications

    113 citations

1–8 of 114

Venues

  1. Operations Research

    17 publications · 1.3K citations

    17

    h-index

  2. Management Science

    11 publications · 1.1K citations

    11

    h-index

  3. Queueing Systems

    7 publications · 222 citations

    7

    h-index

  4. Production and Operations Management

    POMS · 6 publications · 323 citations

    6

    h-index

  5. The Annals of Applied Probability

    4 publications · 330 citations

    4

    h-index

1–5