Concepedia

Consumer Refund Entitlements

Consumer Refund Entitlements is a theoretical construct within consumer protection law that delineates the legally mandated conditions under which consumers are entitled to reclaim monetary payments for goods or services, distinguishing it from discretionary or policy-based refund arrangements.

4

Publications

75

Citations

19

Authors

4

Institutions

Publications per year

2017–2026

2

Parents

Publications

4

Consumer willingness to claim a price-matching refund: A look into the process

Monika Kukar‐Kinney, Dhruv Grewal · Journal of Business Research · 2005 · 25 citations

, , +12

Consumer Law and Policy Relating to Change of Circumstances Due to the COVID-19 Pandemic

Richard M. Alderman, Alberto De Franceschi, Mark Giancaspro et al. · Journal of Consumer Policy · 2020 · 24 citations · Full text

, , +9

Raising the Expectation Interest: New Labour and the Citizen's Charter

Ian Taylor · Public Policy and Administration · 1999 · 13 citations

, , +16

The impact of crisis-induced changes in refund policy on consumers’ brand trust and repurchase intention

Daniel Leung, Christine Seah · International Journal of Hospitality Management · 2022 · 13 citations · Full text

, , +15

1–4 of 4

Authors

19

  1. DG
    Dhruv Grewal

    Babson College, United States

    1 publications · 25 citations

    1

    h-index

  2. TN
    Tjakie Naudé

    Onderstepoort Veterinary Institute, South Africa

    1 publications · 24 citations

    1

    h-index

  3. CS
    Christine Seah

    University of Toronto, Canada

    1 publications · 13 citations

    1

    h-index

  4. HM
    Hans‐W. Micklitz

    European University Institute, Italy

    1 publications · 24 citations

    1

    h-index

  5. IR
    Iain Ramsay

    University of Kent, United Kingdom

    1 publications · 24 citations

    1

    h-index

1–5 of 19

Institutions

4

  1. Babson College

    Wellesley, United States

    1 h-index

    1 publications

    25 citations

  2. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    1 h-index

    2 publications

    26 citations

  3. University of Warwick

    Coventry, United Kingdom

    1 h-index

    11 publications

    264 citations

  4. University of Richmond

    Richmond, United States

    1 h-index

    1 publications

    25 citations

1–4 of 4

Venues

  1. Public Policy and Administration

    1 publications · 13 citations

    1

    h-index

  2. Journal of Business Research

    JBR · 1 publications · 25 citations

    1

    h-index

  3. 1

    h-index

  4. Journal of Consumer Policy

    1 publications · 24 citations

    1

    h-index

1–4