Concepedia

Complaint Resolution Time

Complaint Resolution Time is a performance metric that quantifies the duration elapsed between the initial submission of a consumer complaint and its final resolution by a service provider, distinguishing it from other service quality measures by focusing specifically on temporal efficiency in addressing customer grievances.

8

Publications

668

Citations

17

Authors

11

Institutions

Publications per year

2017–2026

3

Variants

Complaint Resolution Duration

Parents

Publications

8

Method for Pulsewidth Measurement of Ultrashort Light Pulses Generated by Phase-Locked Lasers using Nonlinear Optics

H. P. Weber · Journal of Applied Physics · 1967 · 213 citations

, , +14

The impact of selected customer characteristics and response time on E-complaint satisfaction and return intent

Anna S. Mattila, Daniel J. Mount · International Journal of Hospitality Management · 2003 · 148 citations

, , +16

Complaint handling on social media: The impact of multiple response times on consumer satisfaction

Dogá Istanbulluoglu · Computers in Human Behavior · 2017 · 131 citations · Full text

, , +16

Application of Lean Six Sigma in IT support services – a case study

E.V. Gijo, Jiju Antony, Vijaya Sunder M · The TQM Journal · 2019 · 65 citations

, , +17

Customer Satisfaction & Loyalty and Organizational Complaint Handling: Economic Aspects of Business Operation of Airline Industry

Rizwan Raheem Ahmed, Jolita Vveinhardt, Usman Ali Warraich et al. · Engineering Economics · 2020 · 40 citations · Full text

, , +16

1–5 of 8

Authors

17

  1. AB
    Akhter Baloch

    University of Karachi, Pakistan

    1 publications · 40 citations

    1

    h-index

  2. LJ
    Liam J. Donaldson

    University of Leicester, United Kingdom

    1 publications · 16 citations

    1

    h-index

  3. CG
    Charles Gitonga Ndungu

    1 publications · 18 citations

    1

    h-index

  4. DI
    Dogá Istanbulluoglu

    University of Birmingham, United Kingdom

    1 publications · 131 citations

    1

    h-index

  5. HP
    H. P. Weber

    University of Bern, Switzerland

    1 publications · 213 citations

    1

    h-index

1–5 of 17

Institutions

11

  1. Heriot-Watt University

    Edinburgh, United Kingdom

    1 h-index

    1 publications

    65 citations

  2. Indus University

    Karachi, Pakistan

    1 h-index

    2 publications

    80 citations

  3. University of Bern

    Bern, Switzerland

    1 h-index

    1 publications

    213 citations

  4. University of Karachi

    Karachi, Pakistan

    1 h-index

    2 publications

    80 citations

  5. Pennsylvania State University

    State College, United States

    1 h-index

    2 publications

    296 citations

  6. Indian Institute of Technology Madras

    Chennai, India

    1 h-index

    1 publications

    65 citations

  7. Ming Chuan University

    Taoyuan District, Taiwan

    1 h-index

    1 publications

    37 citations

  8. University of Birmingham

    Birmingham, United Kingdom

    1 h-index

    1 publications

    131 citations

1–8 of 11

Venues

  1. Journal of Applied Physics

    1 publications · 213 citations

    1

    h-index

  2. Health Services Management Research

    1 publications · 37 citations

    1

    h-index

  3. Engineering Economics

    1 publications · 40 citations

    1

    h-index

  4. BMJ Quality & Safety

    1 publications · 16 citations

    1

    h-index

  5. Computers in Human Behavior

    1 publications · 131 citations

    1

    h-index

1–5