Concepedia

Dogá Istanbulluoglu

DI

6

Publications

482

Citations

6

H-Index

2017

Active since

Affiliations

University of Birmingham(Current)

Dogá Istanbulluoglu is an author at University of Birmingham specializing in consumer research, consumer engagement, and management.

Top concepts

MarketingManagementConsumer ResearchConsumer EngagementArtsSocial MediaCommunicationConsumer BehaviorCustomer SatisfactionInteractive Marketing

Publications per year

2017–2022

6

Publications

6

Complaint handling on social media: The impact of multiple response times on consumer satisfaction

Dogá Istanbulluoglu · Computers in Human Behavior · 2017 · 125 citations · Full text

Customer Satisfaction, Online Customer Behavior, Multiple Response Times +12

The allure of luxury brands’ social media activities: a uses and gratifications perspective

Navdeep Athwal, Dogá Istanbulluoglu, Sophie Elizabeth McCormack · Information Technology and People · 2018 · 110 citations · Full text

Luxury, Digital Marketing, Brand Strategy +23

Beyond exit and voice: developing an integrated taxonomy of consumer complaining behaviour

Dogá Istanbulluoglu, Sheena Leek, Isabelle Szmigin · European Journal of Marketing · 2017 · 86 citations · Full text

Customer Satisfaction, Consumer Study, Consumer Research +18

Online fashion shopping paradox: The role of customer reviews and facebook marketing

Fatema Kawaf, Dogá Istanbulluoglu · Journal of Retailing and Consumer Services · 2019 · 78 citations · Full text

Customer Satisfaction, Online Customer Behavior, Customer Review +15

Who needs social networking? An empirical enquiry into the capability of Facebook to meet human needs and satisfaction with life

David Houghton, Andrew D. Pressey, Dogá Istanbulluoglu · Computers in Human Behavior · 2019 · 54 citations

Social Networks, Social Media, Interpersonal Communication +13

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