Concepedia

Arrival Experience Management

Arrival Experience Management is a service design framework within VIP Guest Handling that systematically orchestrates the initial guest encounter through coordinated protocols, environmental cues, and personalized interventions to establish immediate perceptual congruence between guest expectations and service delivery.

3

Publications

76

Citations

9

Authors

5

Institutions

Publications per year

2017–2026

2

Parents

Publications

3

1–3 of 3

Authors

9

  1. BK
    Ben Kraal

    Queensland University of Technology, Australia

    1 publications · 22 citations

    1

    h-index

  2. XW
    Xuequn Wang

    Murdoch University, Australia

    1 publications · 31 citations

    1

    h-index

  3. CP
    Carmen Pérez Cabañero

    Universitat de València, Spain

    1 publications · 23 citations

    1

    h-index

  4. PS
    Parikshat Singh Manhas

    University of Jammu, India

    1 publications · 31 citations

    1

    h-index

  5. CP
    Catherine Prentice

    Griffith University, Australia

    1 publications · 31 citations

    1

    h-index

1–5 of 9

Institutions

5

  1. Edith Cowan University

    Perth, Australia

    1 h-index

    1 publications

    31 citations

  2. Queensland University of Technology

    Brisbane, Australia

    1 h-index

    4 publications

    88 citations

  3. University of Jammu

    Jammu, India

    1 h-index

    1 publications

    31 citations

  4. Universitat de València

    Valencia, Spain

    1 h-index

    2 publications

    46 citations

  5. Griffith University

    Brisbane, Australia

    1 h-index

    1 publications

    31 citations

1–5 of 5

Venues

  1. Journal of Business Research

    JBR · 1 publications · 23 citations

    1

    h-index

  2. Proceedings of DRS

    1 publications · 22 citations

    1

    h-index

  3. Journal of Hospitality and Tourism Management

    1 publications · 31 citations

    1

    h-index

1–3