Ben Kraal

Guidelines for multimodal user interface design

Leah Reeves, Jennifer C. Lai, James A. Larson et al. · Communications of the ACM · 2004 · 260 citations

Engineering, Visual Interface, Article Guidelines +15

Passenger experience in an airport: an activity-centred approach

Vesna Popović, Ben Kraal, Philip J. Kirk · QUT ePrints (Queensland University of Technology) · 2009 · 45 citations · Full text

Engineering, International Airport, Airport Design +12

General Characteristics of Anticipated User Experience (Aux) With Interactive Products

Thedy Yogasara, Vesna Popović, Ben Kraal et al. · QUT ePrints (Queensland University of Technology) · 2020 · 36 citations · Full text

Challenges in Passenger Terminal Design: A conceptual model of passenger experience

Anna Harrison, Vesna Popović, Ben Kraal et al. · Proceedings of DRS · 2012 · 31 citations · Full text

Customer Satisfaction, Engineering, Airport Management +25

Towards Airport Passenger Experience Models

Vesna Popović, Ben Kraal, Philip J. Kirk · 2019 · 31 citations · Full text

Engineering, Airport Management, Usable Security +18