Concepedia

Aleksandra Malova

AM

6

Publications

264

Citations

6

H-Index

2017

Active since

Affiliations

St Petersburg University(Current)

Stockholm School of Economics

Aleksandra Malova is an author at St Petersburg University specializing in business, customer satisfaction, and marketing.

Top concepts

BusinessEconomicsMarketingPublic PolicyCustomer SatisfactionFinanceManagementPublic FinanceEconomic PolicyService Quality

Publications per year

2017–2019

6

Publications

6

Linking customer satisfaction with financial performance: an empirical study of Scandinavian banks

Jan Eklöf, Olga Podkorytova, Aleksandra Malova · Total Quality Management & Business Excellence · 2018 · 111 citations · Full text

Customer Profitability, Customer Satisfaction, Service Quality +12

Customer satisfaction index and financial performance: a European cross country study

Anastasia Golovkova, Jan Eklöf, Aleksandra Malova et al. · International Journal of Bank Marketing · 2019 · 74 citations

Customer Experience, Customer Satisfaction, Customer Profitability +10

Higher Education Funding Models and Institutional Effectiveness: Empirical Research of European Experience and Russian Trends

Tite Akhobadze, Aleksandra Malova, Andrey Saltan · Voprosy Obrazovaniya/ Educational Studies Moscow · 2017 · 25 citations · Full text

University Funding, Education, European Experience +19

Customer perception measures driving financial performance: theoretical and empirical work for a large decentralized banking group

Jan Eklöf, Katerina Hellström, Aleksandra Malova et al. · Measuring Business Excellence · 2017 · 22 citations

Customer Satisfaction, Consumer Research, Business Analytics +19

Consequences of lower oil prices and stranded assets for Russia's sustainable fiscal stance

Aleksandra Malova, Frederick van der Ploeg · Energy Policy · 2017 · 19 citations

Economics, Public Policy, Public Finance +11

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