Olga Podkorytova

Linking customer satisfaction with financial performance: an empirical study of Scandinavian banks

Jan Eklöf, Olga Podkorytova, Aleksandra Malova · Total Quality Management & Business Excellence · 2018 · 111 citations · Full text

Customer Profitability, Customer Satisfaction, Service Quality +12

Customer satisfaction index and financial performance: a European cross country study

Anastasia Golovkova, Jan Eklöf, Aleksandra Malova et al. · International Journal of Bank Marketing · 2019 · 74 citations

Customer Experience, Customer Satisfaction, Customer Profitability +10

Customer perception measures driving financial performance: theoretical and empirical work for a large decentralized banking group

Jan Eklöf, Katerina Hellström, Aleksandra Malova et al. · Measuring Business Excellence · 2017 · 22 citations

Customer Satisfaction, Consumer Research, Business Analytics +19

Interrelation of energy and climate policy: economic and mathematical justification of recommendations for the regulator

Viacheslav M. Zhigalov, Olga Podkorytova, Nadezda V. Pakhomova et al. · St Petersburg University Journal of Economic Studies · 2018 · 13 citations · Full text

Engineering, Energy Efficiency Policy, кредит и страхование +18