Concepedia
1
Publications
74
Citations
H-Index
2019
Active since
Affiliations
St Petersburg University(Current)
Anastasia Golovkova is an author at St Petersburg University specializing in service quality, general business, and customer satisfaction.
Top concepts
FinanceBusinessMarketingManagementService QualityGeneral BusinessCustomer Satisfaction
Publications per year
2019–2019
Customer satisfaction index and financial performance: a European cross country study
Anastasia Golovkova, Jan Eklöf, Aleksandra Malova et al. · International Journal of Bank Marketing · 2019 · 74 citations
Customer Experience, Customer Satisfaction, Customer Profitability +10
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