Concepedia

Jan Eklöf

JE

14

Publications

694

Citations

12

H-Index

1998

Active since

Affiliations

Stockholm School of Economics(Current)

St Petersburg University

Stockholm School of Economics in Russia

Jan Eklöf is an author at Stockholm School of Economics specializing in business, customer satisfaction, and marketing.

Top concepts

BusinessCustomer SatisfactionMarketingManagementService QualityConsumer ResearchTotal Quality ManagementFinanceEconomicsBusiness Analytics

Publications per year

1998–2019

14

Publications

14

Linking customer satisfaction with financial performance: an empirical study of Scandinavian banks

Jan Eklöf, Olga Podkorytova, Aleksandra Malova · Total Quality Management & Business Excellence · 2018 · 111 citations · Full text

Customer Profitability, Customer Satisfaction, Service Quality +12

Modelling customer satisfaction and loyalty on aggregate levels: Experience from the ECSI pilot study

Claes M. Cassel, Jan Eklöf · Total Quality Management · 2001 · 110 citations

On measuring interactions between customer satisfaction and financial results

Jan Eklöf, Peter Hackl, Anders Westlund · Total Quality Management · 1999 · 88 citations

Customer Profitability, Customer Satisfaction, Service Quality +7

Customer satisfaction index and its role in quality management

Jan Eklöf, Anders Westlund · Total Quality Management · 1998 · 85 citations

Total Quality Management, Customer Satisfaction, Service Quality +5

The pan-European customer satisfaction index programme—current work and the way ahead

Jan Eklöf, Anders Westlund · Total Quality Management · 2002 · 82 citations

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