Claes M. Cassel

Robustness of partial least-squares method for estimating latent variable quality structures

Claes M. Cassel, Peter Hackl, Anders Westlund · Journal of Applied Statistics · 1999 · 704 citations

Customer Satisfaction, Engineering, Consumer Research +21

Some results on generalized difference estimation and generalized regression estimation for finite populations

Claes M. Cassel, Carl Erik Särndal, Jan Wretman · Biometrika · 1976 · 258 citations

Parameter Estimation, Engineering, Population Dynamic +19

On measurement of intangible assets: A study of robustness of partial least squares

Claes M. Cassel, Peter Hackl, Anders Westlund · Total Quality Management · 2000 · 211 citations

Customer Satisfaction, Customer Asset, Business Analytics +21

Modelling customer satisfaction and loyalty on aggregate levels: Experience from the ECSI pilot study

Claes M. Cassel, Jan Eklöf · Total Quality Management · 2001 · 110 citations

Structural analysis and measurement of customer perceptions, assuming measurement and specifications errors

Anders Westlund, Claes M. Cassel, Jan Eklöf et al. · Total Quality Management · 2001 · 20 citations

Total Quality Management, Customer Satisfaction, Customer Experience +21