Annika Åberg

Communicative skills that support value creation: A study of B2B interactions between customers and customer service representatives

Nicklas Salomonson, Annika Åberg, Jens Allwood · Industrial Marketing Management · 2011 · 94 citations · Full text

Business, Communication, Marketing +15

Dealing with customer misbehaviour

Per Echeverri, Nicklas Salomonson, Annika Åberg · Marketing Theory · 2012 · 53 citations · Full text

Business, Marketing, Marketing Management +9

Troublesome travellers – the service system as a trigger of customer misbehaviour

Markus Fellesson, Nicklas Salomonson, Annika Åberg · International Journal of Quality and Service Sciences · 2013 · 14 citations

Business, Organizational Behavior, Social Psychology +7

[Reintroduction of social security numbers gives better basis for evaluation. The patient registry is open for research].

Spetz Cl, Carlsson Cl, M Engqvist et al. · PubMed · 1996 · 11 citations

Public Affairs, Biomedical Informatics, Health Policy +7