Publication | Open Access
Communicative skills that support value creation: A study of B2B interactions between customers and customer service representatives
94
Citations
56
References
2011
Year
Customer Service RepresentativesCustomer SatisfactionInterpersonal CommunicationBusinessConsumer ResearchService InteractionCustomer ParticipationCommunicative SkillsValue Co-creationCustomer InvolvementMarketingValue Creation
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