Concepedia

Philip L. Dawes

PL

20

Publications

2K

Citations

19

H-Index

1988

Active since

Affiliations

University of Wolverhampton(Current)

Australian Federation of Graduate Women New South Wales

University of Wollongong

University of Technology Sydney

Philip L. Dawes is an author at University of Wolverhampton specializing in management, business, and marketing.

Top concepts

BusinessManagementMarketingBusiness StrategyConsumer ResearchStrategic ManagementCustomer SatisfactionOrganizational BehaviorSales ManagementMarketing Management

Publications per year

1988–2009

20

Publications

20

<i>Guanxi</i>, Trust, and Long-Term Orientation in Chinese Business Markets

Don Y. Lee, Philip L. Dawes · Journal of International Marketing · 2005 · 418 citations

Trust Metric, Relationship Marketing, Salesperson Trust +14

An extended model of the antecedents and consequences of consumer satisfaction for hospitality services

Yüksel Ekinci, Philip L. Dawes, Graham R. Massey · European Journal of Marketing · 2008 · 393 citations

Customer Satisfaction, Service Quality Dimensions, Consumer Research +21

Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction

Yüksel Ekinci, Philip L. Dawes · Service Industries Journal · 2009 · 158 citations

Service Provider, Customer Satisfaction, Customer Experience +19

Antecedents of conflict in marketing's cross‐functional relationship with sales

Philip L. Dawes, Graham R. Massey · European Journal of Marketing · 2005 · 135 citations

Consumer Research, Marketing Manager, Organizational Conflict +18

The antecedents and consequence of functional and dysfunctional conflict between Marketing Managers and Sales Managers

Graham R. Massey, Philip L. Dawes · Industrial Marketing Management · 2006 · 112 citations

Customer Satisfaction, Managerial Aspect, Sales Managers +9

Rows per page

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