Hailian Qiu

Enhancing hospitality experience with service robots: the mediating role of rapport building

Hailian Qiu, Minglong Li, Boyang Shu et al. · Journal of Hospitality Marketing & Management · 2019 · 386 citations

Engineering, Hospitality Management, Social Psychology +14

The impact of AI-enabled service attributes on service hospitableness: the role of employee physical and psychological workload

Hailian Qiu, Minglong Li, Billy Bai et al. · International Journal of Contemporary Hospitality Management · 2022 · 136 citations

Management, Computer Science, Hospitality Management +13

Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic

Minglong Li, Dexiang Yin, Hailian Qiu et al. · Journal of Hospitality Marketing & Management · 2021 · 115 citations

Business, Hospitality Management, Marketing +17

Do customers exhibit engagement behaviors in AI environments? The role of psychological benefits and technology readiness

Dexiang Yin, Minglong Li, Hailian Qiu · Tourism Management · 2023 · 97 citations

Business, Information Technology, Psychology +17

When the servicescape becomes intelligent: Conceptualization, assessment, and implications for hospitableness

Dexiang Yin, Minglong Li, Hailian Qiu et al. · Journal of Hospitality and Tourism Management · 2023 · 48 citations

Arts, Social Psychology, Service Design +9